Billing principles in care can be complicated because of payment rules, different billing contracts, and different parties to be charged. In these instructions we have visualized into charts how billing in theory works. 

Instructions for billing in practice can be found here »

1. Theoretical baseline

a) Products and services to be invoiced from a customer

Two kinds of products can be added to the clients so called “cart”. Contract products are products or services that are charged based on billing contracts made with municipalities. Unit products are products or services that are charged directly from a client based on units. For example, meals and rents belong to this group.

b) Invoiced parties

In theory there are two parties that are to be invoiced: municipalities and clients. Therefore contract based bills would be paid by municipalities and products that are unit based by the client.

In practice the situation is rarely this simple or straight-forward.

2. Realistic situation

a) Products and services to be charged from client

Products to be charged remain the same as in the previous case.

b) Invoiced parties

The amount of invoiced parties is often bigger in reality than in the first case (mentioned above), as a third party is also often involved in addition to a municipality and the client.

c) Rules of payment

There are often different kinds of rules for payments between products and services charged from the client and other invoiced parties. Due to these rules the contract or unit based bill may proceed to be paid by a third party, either in its entirety or only partly.

3. A more complicated situation

a) Products and services to be charged from client

Products to be charges remain the same as in previous case.

b) Parties to be charged

Parties to be charged remain the same as in previous case.

c) Rules for payment

Rules for payment can be even more complicated than in the previous case. It is possible that due to rules for payment a section of the contract products will be charged directly from the client. Unit products would be similarly charged from the municipality. A third party may also be charged, or the bill may be divided between those involved.

In order to make all this go easier we created the DomeCare billing section. The billing section automates and makes the sending of bills to different parties easier to companies. The services and products to be charged usually form already when caregivers are logging them onto the right bills.

How to do billing in practice on DomaCare? Read more here »

N.B. Additionally, there may also be things that are similar to payment rules that further complicate this simplified chart. These things may be, for example, absence deductions, monthly products, daily products, or billing done by bypass. Nevertheless, with DomaCare`s billing section, you can easily add them to the system in order to compose bills.

4. Example case

a) Products and services to be charged from client

Contract based products and services have their prices already laid out in the contract. The services included in the contract are then available to the client. Contract products are charged from contract payer, which is usually a municipality.

Unit products are products and services that are charged from the client. The prices of the products are decided based on housing units, per product and service.

b) Products used by client

Cyclic services are placed for a client in service packages. One client may have both daily- and monthly charged service packages.

c) Composition of a client`s bill

A service composition of a bill shows the sums that have accumulated for a client. In our example you can see charges that have accumulated for a client within one month.

d) Exporting bills to different parties

The sum stated in the composition can be accepted for payment, after which the system creates two bills by default: one for the client and one for the municipality.

Multiple bills may be formed if the client has payment rules. For example, normally a unit product that is to be charged from a client can be directed to a municipality`s bill or a contract product to a client`s bill. There could also be a third party that the bill is directed to. Payments that have accumulated from products and services can also be divided into parts with payment rules. Different amounts can be charged from different parties.